Mar 9, 2023
In this episode Gary discusses his recent experience purchasing a brand new Tesla, and how it compared to his previous car buying experiences. He shares his thoughts on the level of customer service he received, the ease of the online buying process, and the tax benefits of purchasing an electric car as a business owner. However, he also highlights the disappointment he felt during the collection process, and how it left him with a lacklustre impression of an otherwise amazing buying experience.
What Is Covered In Today’s Episode Of The PRO Podcast:
- The value of a good customer experience
- Why it’s important to take care of your customers until the very end of the process
- How a bad end to the customer journey impacts their entire perspective of your company
- Why the end of the customer experience is the most important part
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